Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Our returns policy requires that you contact us within 30 days of your purchase for a return to be valid. We also offer free returns for any address in the UK. Read our full returns policy here.
For returns outside the UK, please re-wrap your purchase as carefully as possible in the original packaging and send it to Shackleton (Returns Department), VCCP, Greencoat House, Francis Street, London SW1P 1DH, UK.
UK returns are free through CollectPlus. Follow the link here to print your free returns label.
To exchange an item please inform us of the issue with your product via email then simply follow the usual returns process (info here). Delivery of the replacement product is free of charge.
We do accept product exchanges. Simply contact us to inform the exchange you wish to make and the reason for said exchange before following the returns process here.
Our entire goose down outerwear range is manufactured and hand-filled in Manchester, UK. Our Kane explorer jacket is made in London, UK.
Our entire knitwear range is made in the UK, either in Manchester or Leicester. Consult our product pages for information on where each sweater collection is created.
Fill power is the measurement of the down’s loft, loosely relating to the insulating ability and therefore performance value of the down. More specifically it refers to the down’s ability to trap air and therefore provide a greater standard of insulation.
Sign up to our newsletter for all information regarding the restocking of any item in our range. Please note that we cannot guarantee that the item in question will be restocked
All down filled outerwear can be machine washed or washed by hand with great care. Please consult the down care guide for further information.
We do not currently sell women’s clothing, however we intend to expand our range to include a women's collection in the future. Sign up to our newsletter here for any updates on the matter.
We strive to make all of our clothing the best it can be, which is why we use materials like Merino in our products. Merino is a highly sought after, world leading wool sourced from the Merino Sheep. It is renowned for its exceptional qualities, including delicate softness, added durability and excellent breathability, adding extra performance value to our clothing.
Yes. Ethical sourcing is a matter that we believe is of the utmost importance. All of our materials are sourced from within the EU and we ensure that they meet all necessary ethical regulations.
Information regarding the exciting new range will be gradually revealed over the coming months. Sign up to our newsletter for all updates on the matter.
We currently do not have a store, but hopefully this will be the case in the not too distant future. During the previous season, our product was available in Harvey Nichols stores across the UK. Sign up to our newsletter for all information regarding whether our clothing does become available to try in stores.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We have supported two world record breakers in Scott Sears MBE and Louis Rudd MBE, as well as a selection of other incredible people achieving amazing feats. Read more about Shackleton pioneers here.
We are always keen to hear about people pushing the limits of human achievement. Contact us by filling out your details here and we will get back to you as soon as possible.
The nine pointed star logo is an iteration of the iconic symbol that adorns the front of Sir Ernest Shackleton’s grave in Grytviken, South Georgia. Read more about The Boss and how he has inspired what we do by following this link.
You can contact us through the information on our contact page and we will be more than happy to assist you.